EMV Guide for Merchants – Part IV: Training Associates & Customers

This is the fourth post in our series on implementing EMV. If you'd like to catch up, here are links to the previous posts: Step 1 - Hardware and Environmental Considerations Step 2- Software Changes and the Impact on Merchants Step 3 - Certification Requirements Read More

The Continued Case for Point of Entry Encryption

I tell people all the time that it is insane to continue to hand credit cards (inherently sensitive information) over to merchants and then to expect the handling of those credit card numbers to be secure. Read More

A Four Step Guide to EMV for Merchants – Part III

Just joining this series of posts? You can catch up on what you missed: Part I - Hardware and Environmental Considerations Part II - Software Changes and the Impact on Merchants In this third of four posts regarding the implementation of EMV for US based merchants, we will go beyond the hardware and software involved in facilitating the "between the card accepting terminal" and the chip card and specifically discuss Solution Set Certification. Read More

A Four Step Guide to EMV for Merchants – Part II

If you’re just joining us, be sure and read the first part of this series: Step 1 –Hardware Requirements and Environmental Requirements Analysis where we review the physical requirements of the hardware needed for EMV acceptance. Read More

Warm weather, the annual Verizon Data Breach Report & my predictions for the year

I have to admit that I love this time of year. The weather starts to warm up, the outside world begins to bloom and Verizon publishes their Data Breach Investigations Report. Ok, so I also have to confess that I am both a payment industry geek Read More

Understanding the Impact of Recent Card Brand Billing Changes

As predicted by many in the card processing community, a set of unforeseen consequences is occurring in relation to the implementation of the Durbin Amendment. In this latest round, the card brands are significantly Read More

A Merchant’s Four Step Guide to Preparing for EMV – Part I

Visa, MasterCard and Discover have all announced plans and programs to bring EMV to the US payments ecosystem.  While these announcements don’t tell us the exact timing of when EMV cards will be issued domestically or when the various industry players will be ready, we do ultimately know that EMV cards will be issued in the US and merchants will need to start preparing for acceptance. Read More

Interacting, not Transacting

In a previous post regarding trends in the hospitality space, I wrote of four high level technology concepts which are coming to the Fast Casual and QSR market: Tablet Craze, Mobile Ordering, Payments Security and Interacting, not Transacting. Read More

Drive-thru Payment Pain

Two articles hit the internet this week regarding payment security at the Drive-thru. In the first article, the so called “Drive-thru bandits” were ordering food at a drive through, asking to pay by debit and then when they were handed the PIN entry device they would cut the wire which tethered the hand held PIN entry device to the Point of Sale and drive off. Read More

2012 Restaurant Trends

In a recent article on Nation’s Restaurant News (nrn.com), a series of industry experts forecast their top trends in the Restaurant Space for 2012. Incremental to their suggestions related to the economy, commodity prices, and “zations”, it seems only fair to add a few related to in restaurant systems and payments in the restaurant space. Read More